Withdrawal policy
Your money should be exactly as easy to take out as it was to put in. This policy explains the available withdrawal methods, the processing steps and times, the limits that apply, the checks required before a first withdrawal, and the rare situations in which a request can be delayed or declined.
By using the platform you agree to this policy. It works alongside the deposit and withdrawal methods page, which lists the current methods, fees and processing windows in table form.
1. Introduction and your agreement
Withdrawing is your right as an account holder, not a favour. This document describes how the process works so that expectations are clear before you deposit: what you can withdraw, where funds can be sent, how long each step takes and what checks are required by the regulatory framework we operate within. The policy may be updated as methods evolve; changes are published on this page and apply from the date of publication.
2. Available withdrawal methods
Withdrawals are available to UK bank accounts by Faster Payments, to Visa and Mastercard debit or credit cards, and to the PayPal digital wallet; Apple Pay and Google Pay withdrawals return through the underlying card. In specific cases, and only where a deposit originally arrived that way, a withdrawal may be made to a digital asset address with a licensed partner venue; this route requires enhanced confirmation and is arranged through your manager.
The principle throughout is source-based return: funds are sent back to a method you have already used to deposit, in your own name. This protects you against account takeover and complies with applicable anti-money laundering requirements.
3. Processing times
A withdrawal request moves through three phases: your submission, our internal review, and processing by the payment provider. Digital wallet requests are normally completed within 24 hours of approval, while cards and bank transfers take one to five business days end to end, the later stages depending on your issuer or bank. The internal review normally completes within hours during support hours.
Delays can be caused by incomplete verification, a mismatch between the withdrawal method and your deposit history, unusually large amounts that require additional checks, or public holidays in the payment chain. Where a delay occurs, the status screen explains which phase the request is in, and support can always tell you more.
4. Fees and charges
The platform does not charge for withdrawals on any method. Costs that can appear are third-party ones: a payment provider fee in rare cases, or network charges where a withdrawal is made in digital assets. Any such cost is displayed as part of the confirmation screen before you submit the request, so nothing is deducted that you have not seen and accepted.
5. Withdrawal limits
The minimum withdrawal is £50 per request for card and bank methods and £10 for digital wallets. Daily and monthly limits depend on your verification tier and are displayed on the withdrawal screen before each request; they exist partly as a fraud guard. If you need to move an amount above your current limit, for example after a large position closes, your manager arranges a raised temporary limit once identity and source checks are satisfied.
6. KYC and AML checks
A first withdrawal requires completed identity verification, and every withdrawal is screened against ongoing monitoring obligations. Where a request is inconsistent with the account's profile, additional documentation, such as evidence of the source of funds, may be requested before processing. These checks are required by the applicable UK framework and are described in detail in the AML and KYC policy.
7. Why a request can be delayed or declined
A withdrawal may be held or declined for: incomplete or expired identity verification; beneficiary details that do not match the verified account holder; a destination method that was never used for a deposit; reasonable suspicion of unauthorised access or third-party control of the account; an unresolved compliance question; or a legal obligation such as a lawful freeze. A decline is always explained in writing, with the steps needed to resolve the underlying issue, and funds in question remain in the account rather than disappearing.
8. Your responsibility for payment details
You are responsible for the accuracy of the bank, card or wallet details attached to your account. Details are confirmed on screen before each withdrawal is submitted, and an instruction executed to details you approved cannot be recalled. If you change bank or card, update the platform before requesting a withdrawal, and expect a short additional verification step the first time a new destination is used.
9. Cancelling or changing a request
A pending withdrawal can be cancelled from the withdrawal screen while its status is "submitted", returning the funds to your trading balance immediately. Once processing has begun, a request can no longer be changed, though it can still be followed to completion and re-initiated differently afterwards. If you spot an error after processing begins, contact support the same day; card issuers occasionally allow corrections within a short window.
10. Support and response times
Questions about a withdrawal go to [email protected] or your personal manager. Status questions are answered within one business hour during support hours, and problems with a specific transfer are investigated and first-responded within one business day. Formal disputes follow the complaints procedure with its published timelines.
11. Changes to this policy
This policy is reviewed at least annually and whenever payment methods or regulatory requirements change. Updates take effect on publication on this page, and material changes, such as a new fee or a changed processing window, are additionally announced in the platform and by email to active account holders. The version you agreed to at the time of a request governs that request.