Our team answers quickly, in plain English

Whether you are new to automated trading or already manage a larger portfolio, we are here to answer questions, explain features and help resolve any problem. Send a message through the form and a member of the support team will review your request and reply as quickly as possible, normally within one working hour.

If your matter is urgent, email us directly at [email protected] and mark the subject line "Urgent" so it is picked up first in the queue.

Registration is open, places are limited

Send us your question and the best number to reach you on. We reply within one working hour on weekdays.

By creating an account, you agree to our Privacy Policy · Terms of Use.

A personal manager will call you within 24 hours.

London office

Our registered office sits in the heart of the City, two minutes from Bank station. If you would like to discuss your account in person, arrange an appointment with your manager in advance so the right person is free to see you.

  • Address25 Old Broad Street, London EC2N 1HN, United Kingdom
  • Opening hoursMon–Fri 9:00–17:30 (UK time), excluding public holidays
  • Support line and call-back queueMonday to Friday, 9:00–17:30 (UK time), wait time usually under 5 minutes
  • Email[email protected]

Find us on the map

Which team handles your question

Routing your request to the right desk keeps answers fast and specific.

Client Support

First stop for everyday questions: registration, deposits, platform settings, reports and withdrawal status. This desk answers the phone and the shared inbox during all support hours.

Compliance

Identity verification, source-of-funds requests and anything touching the verification of your documents. Compliance replies are usually within one working day.

Security and complaints

Suspected fraud, suspicious messages claiming to be from us, and formal complaints. Security matters are prioritised; complaints follow the timeline set out on the complaints page.

Not sure which desk you need? Use the form above and we will route it internally. Formal complaints can also be raised through the procedure on our complaints page.